🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
You can only issue a full refund for a request payment; partial refunds are not available.
Before work begins
Once a request is submitted, the creator can reject it by clicking the “Reject” button in [Studio] > [Request] > [Application]. In this case, the payment will be refunded to the client.
The client can cancel the request before the creator accepts it. In this case, the payment will be refunded.
After work begins
Once work has started, only the creator can process a refund. For details, please check the articles below.
However, if the work is not delivered by the deadline, the full payment will be automatically refunded to the client. The client can decline a deadline change request.