Guide to Using the Request Dispute Resolution Center

🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.

POSTYPE operates a Dispute Resolution Center to reasonably and smoothly mediate disputes that may arise between buyers and sellers during the request process.

  • The POSTYPE request service, as an online marketplace intermediary, only operates, manages, and provides a system that enables free transactions of products, etc., between members and sellers. It does not act on behalf of any member or seller, and in accordance with the Terms of Use, it prioritizes direct resolution between the parties.
  • However, if you would like mediation of a dispute, POSTYPE will help mediate disputes arising from POSTYPE request transactions pursuant to relevant laws such as the Act on the Consumer Protection in Electronic Commerce, Etc. and the Korea Fair Trade Commission’s Consumer Dispute Resolution Standards.

Dispute resolution process

  • Filing a dispute: If a dispute arises from a transaction between a seller and a buyer, the dispute is filed with the Dispute Resolution Center.
  • Review: Once the Dispute Resolution Center receives a dispute, the dedicated dispute staff will ascertain the facts. For disputes involving a seller, the seller will be asked to provide an explanation.
  • First proposed resolution: Within 3 business days, we will inform you of the processing status, and within 10 business days, we will present a proposed resolution to the buyer. For disputes involving a seller, the proposed resolution will also be presented to the seller. If preparation of the proposal is delayed, we will inform the filer of the current progress.
  • Second proposed resolution: If the buyer or seller does not accept the proposed resolution, a second proposed resolution will be presented to the buyer or seller.
  • Closure of mediation: Mediation ends when the first or second proposed resolution is accepted. If the second proposed resolution is not accepted or if there is an objection to the mediation result, you may apply for mediation to organizations such as the Financial Disputes Mediation Committee or the Consumer Dispute Mediation Committee.

Notes when filing a dispute

  • If you do not accept the proposed resolution suggested by the Dispute Resolution Center even though it complies with relevant laws, or if the mediation period is significantly delayed due to reasons attributable to you (such as being unreachable), the case may be closed at our discretion.
  • Even if a dispute has occurred, POSTYPE may not be able to directly enforce a refund or impose sanctions on a user. If you have suffered damages such as non-performance of services after payment or damages during the use of the service, we will guide you so that you can seek assistance from judicial institutions (courts, police stations), the ICT Dispute Mediation Support Center, the Korea Consumer Agency, etc.
  • Under the Personal Information Protection Act, even suspects have their personal information (name, mobile phone number, bank account number, etc.) protected, so we cannot immediately share such information with you. If it is difficult for you to confirm the other party’s personal information, POSTYPE will fully cooperate by providing the personal information of the reported party when there is an official request for information confirmation from a police station (official cooperation letter) or a court (fact-finding request).

Related organizations

Request Management