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Receiving request applications

🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.

Table of contents

 

 

Creating a request post

  • A request post is where a creator explains their request work and accepts applications. Anyone can open a channel on POSTYPE and create a request post.
  • You can create a new request post via [My menu] > [+] in Channel > [Request (1:1 work)].
  • Or go to [Studio] > [Create] > [Request (1:1 work)] to create a new request post.
  • You can create up to 10 request posts. Drafts and scheduled posts are included in this limit.
  • You can edit anything in a request post at any time via [Studio] > [Request] > [Posts] > [Manage posts] > “Edit”, or by clicking […] at the top of the post body > “Edit post”.

Application options

  • Clients can choose detailed conditions for the work they want through application options. You set up options and enter each choice as an option value. For example, for writing work, you could add a “Length” option and enter option values like “1,000 chars”, “2,000 chars”, “3,000 chars”.
  • Every request post must have at least one option.

  • Clients can select only one option value per option. Each option value can have a price set from -30,000,000 KRW to 30,000,000 KRW, in units of 10 KRW.

  • The total price when all options are selected must always be at least 0 KRW. The total of all options cannot exceed 30,000,000 KRW. 
  • You can create up to 6 options and up to 6 option values for each option.

Questions for clients

  • By adding questions, you can ask clients for information needed to work on the request.
  • Creators can check questions and answers in [Studio] > [Request] > [Applications], and clients can check them under [My menu] > [Request application history].

Usage rights for the work

  • This section explains what permission the client has for the completed work. Clients can check the usage rights for each work under [Request application history] > [Application].
  • Even if you later edit the usage rights, the application will continue to show the usage rights as of the time the client applied.

Tags

  • A request post must include at least one required tag (writing, illustration, design, tarot, coaching, other).
  • Besides required tags, you can add up to 4 more tags to describe the post. 

Publish time settings

  • You can set the time when the request post will be published.
  • Request posts start accepting applications as soon as they are published.
  • You can change the application status of a request post anytime via [Studio] > [Request] > [Posts].

Estimated work period

  • Write down the estimated time needed to complete one piece of work, so clients can review it before applying.
  • The actual deadline is set separately for each application and may differ from the estimated work period.
  • You can set the estimated work period from a minimum of 1 day to a maximum of 90 days.

Editing a post

  • You can edit a published post by clicking […] at the top right of the body > “Edit post”, or via [Studio] > [Request] > [Posts] > [Manage posts] > “Edit”.
  • When you edit and republish a post, no notification is sent to subscribers.
  • For applications received before you edit and republish a post, the application options, questions for the client, and usage rights for the work remain as they were before the edit.

 

Starting/pausing applications

  • Request posts start accepting applications as soon as they are published.
  • You can change the application status anytime via [Studio] > [Request] > [Posts] by clicking the “Start accepting applications” or “Pause applications” button.
  • Published request posts can have one of the three statuses below:
    • Accepting applications: You can receive new applications.
    • Applications closed: The remaining application slots have reached 0 and no new applications can be received. If the number of remaining application slots increases, you can receive applications again.
    • Applications paused: The creator clicked “Pause applications” and can no longer receive new applications. Changes to the remaining application slots do not affect this status.

 

Managing remaining application slots

  • Remaining application slots are the total number of applications that can be accepted on that channel.
  • Each time an application is received, one slot is used. One slot is restored when the creator declines an application, or when a work in progress is marked as confirmed or fully refunded.
  • In [Studio] > [Request] > [Applications], you can set the number of remaining application slots from 0 to 40 using the -/+ buttons.
  • When the remaining application slots reach 0, all published request posts change to the “Applications closed” status.
  • When the remaining application slots increase from 0 to 1, channel subscribers receive a notification.
  • If you no longer want to receive new applications while you still have work in progress, you can go to [Studio] > [Request] > [Posts] and click “Pause applications” in advance.

 

Approving/declining applications

  • You can check received applications in [Studio] > [Request] > [Applications].
  • In [Application] > [Timeline], you can have a brief conversation with the client via “Leave a message”.
  • After reviewing the application, if you decide to proceed, click “Accept application” to start the work. At this point, the creator must set a deadline.
  • The deadline can be set from at least 1 day to at most 90 days from the acceptance date. The deadline is until 23:59:59 on the selected date.
  • The payment will not be transferred to the creator until the work status becomes “Confirmed”.
  • If there is an issue with the application, or you decide not to proceed, click “Decline application” to refuse the work. Declined applications move to the “Application canceled” status, and the payment is refunded to the client.

 

Working on a request

  • Once you accept an application, its status immediately changes to “In progress”.
  • In [Application] > [Timeline], you can discuss progress with the client via “Leave a message”. Both the client and the creator can send messages up to 10,000 chars each and upload files up to 100MB.
  • Files uploaded via “Leave a message” expire at midnight 30 days after the upload time. Once expired, the files can no longer be downloaded.

 

Requesting a deadline change

  • Creators can request a deadline change from [Studio] > [Request] > [Applications] via the “Request change” button next to the deadline, or from [Application] > [Application details] > “Request deadline change”.
  • You can request deadline changes multiple times, but the new deadline must be within 90 days from the acceptance date.
  • Clients can accept or decline a deadline change in [My menu] > [Request application history] > [Application].
  • If the client accepts the change request before the original deadline arrives, the deadline is updated. You will receive the payment as long as you deliver the work by the new deadline.
  • If the client does not respond to the deadline change request by the original deadline, or declines it, the original deadline remains in effect. If you fail to deliver the work by the original deadline, 100% of the payment will be refunded to the client.

 

Delivering/canceling delivery of work files

  • In [Studio] > [Request] > [Applications], click the “Deliver work” button to send the work files.
  • You can deliver up to 1GB of files via “Deliver work”. Up to 10 files can be attached, and clients can download the delivered files without any expiration period.
  • Once you deliver the work, the status changes to “Work completed”, and the system waits for the client to click “Confirmed”.
  • In [Studio] > [Request] > [Applications], you can click “Cancel delivery” to cancel a delivery and send new work files. When you cancel delivery, the status reverts to “In progress”.
  • Even if you previously delivered work via “Deliver work”, if the status remains “In progress” at the deadline, the payment will be automatically refunded to the client, so please be careful.

 

Stopping a request and issuing a refund (creator)

  • Creators can stop work by going to [Studio] > [Request] > [Applications] > [Application] and clicking “Refund”. For paid work, the payment is refunded to the client. This action cannot be undone.
  • The work status changes to “Refund completed”, and you can no longer exchange messages with the client in [Application] > [Timeline].
  • Depending on the payment provider, it may take 2–3 business days for the refunded payment to reach the client.
  • Refunds are only possible when the status is “In progress” or “Work completed”. Once a work has been marked “Confirmed”, it can no longer be refunded for any reason.
  • If a dispute arises between a creator and a client, our Terms of Service prioritize resolution directly between the parties. However, if it is difficult to reach an agreement and mediation is needed, you can request mediation through the Request Dispute Mediation Center. Note that mediation may not be available in the following cases:
    • The client rejected the deadline change request

 

Receiving request payment

  • When the client checks the delivered work and clicks the “Confirmed” button, or after 7 days of no response, the work is automatically marked as “Confirmed” and the payment is added to your request earnings.
  • If you enable automatic withdrawals, a withdrawal request is automatically submitted on the 1st of every month and paid out on the 10th. For details, see Earnings withdrawals at a glance.
  • Anyone can send support to a request post. Supported amounts are counted as “Post earnings”, not as request earnings.

 

Managing reviews

  • Clients can leave a review after confirming the work. You will receive a notification when a review is posted.
  • Reviews show the actual time spent on the work (from when you accepted the application until work completion).

Linking a result post

  • Creators can publish the finished work on their channel and then, from the review list at the bottom of the request post, click More […] > [Link result post] to attach the post URL to the review.
  • When you link a post to a review, visitors viewing the review can also see the result post. However, if the linked post is mature content and the visitor does not have permission to view mature content, the result post will not be shown.
  • For each review’s [Link result post], you can only link POSTYPE post URLs from the same channel where the review was posted.
  • You can unlink a post at any time or link a different post instead.
  • When a post is linked to a review, the review author receives a notification.

Hiding reviews

  • From the review list at the bottom of the request post, click […] > [Hide review] to hide a review.
  • Hidden reviews are displayed as “This review is hidden” to creators and visitors. The review content is still fully visible to the review author.
  • Hiding a review does not send a notification to the author. You can unhide a review at any time or hide it again.
  • There is no limit to the number of reviews you can hide or how many times you can hide them.
Request Management