🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
Request payments can only be refunded in full and cannot be partially refunded.
Before work begins
Once a request has been submitted, the creator can go to [Studio] > [Request] > [Application] and click the ‘Reject’ button to decline it. In this case, the payment will be refunded to the requester.
The requester can cancel their request any time before the creator accepts it. In this case, the payment will be refunded.
After work begins
Once work has begun, only the creator can process a refund. For details, please see the articles below.
- Stopping Request work and issuing a refund (creator)
- Stopping Request work and issuing a refund (requester)
However, if the work is not delivered by the deadline, the payment will automatically be fully refunded to the requester. The requester can refuse a deadline change request.