Request Policy

POSTYPE is committed to being a space where creators can freely carry out creative activities based on warm support from fans. Please comply with the POSTYPE Terms of Use, Community Guidelines, and Content Policy. Depending on the severity of policy violations, we may cancel post publication, suspend channels, block accounts, etc., and any ongoing work may be forcibly canceled and refunded.

Representative violations related to using the request service are as follows.

• Exchanging payment directly between users outside the service without using the payment system provided by the company
• A creator delivering work that is not their own copyrighted work
• A creator delivering work that cannot reasonably be considered custom-made work, such as trading the same work with multiple users
• A creator delivering work that is clearly different from or incomplete compared to what was described in the title and content, or work that cannot reasonably be considered a finished product
• Sharing external contact channels such as social service account information, mobile phone numbers, email addresses, etc., with the other party before a transaction
• Repeatedly making and canceling payments without genuine intent to transact
• Sending content or attachments that violate public order or accepted standards of decency
• Not providing any feedback or response regarding work that has been applied for or is in progress
• Trading content that is prohibited under the service operation policies
• Transacting through a request post whose title and content do not clearly show normal transactional intent
• Any other actions that violate, or clearly risk violating, the Terms, relevant laws, or POSTYPE’s Content Policy

Report and block

If you find inappropriate content, open the settings icon at the top right of the request post > use [Report] to submit a report, and block the channel in question. Creators can also directly block users such as malicious subscribers. For messages that violate the Community Guidelines, in the message window, tap [···] > [Block message] to block the message, or tap the report icon to report the message. If you are suffering damage from content that infringes copyright or other rights, please request temporary measures through the Rights Infringement Report Center.

However, if there is ongoing work, you cannot block the user. You can only block a user once the work status is finished as “Request canceled,” “Confirmed,” or “Refund completed.”

Dispute Resolution Center

As an e-commerce intermediary, POSTYPE only operates, manages, and provides the system for free transactions between members and sellers, and does not act on behalf of either members or sellers. Under the Terms of Use, we prioritize resolution directly between the parties. However, if attempts to reach a mutual agreement between the parties do not go smoothly, you may submit a dispute resolution application.

1. Filing a dispute

Please submit your application form through the Request Dispute Resolution Center. Once your request is received, a dispute resolution manager will review the submission. If key information is missing or supporting documents are insufficient, we may ask you to provide additional materials, and if it falls under criteria for which dispute resolution is not possible, the process may be restricted.

2. Notifying the respondent

We will notify the respondent of the filing. The respondent must reply within an average of 3 business days. If they fail to respond or do not cooperate, the case may be forcibly processed and closed in line with the applicant’s demands.

3. Fact-checking

Based on the applicant’s claims and the respondent’s answers, the dispute resolution manager will verify the facts.

4. POSTYPE’s mediation process and proposal

POSTYPE’s dispute mediation is based on coordinating opinions between the parties, and we propose resolutions within the scope where agreement seems possible. Therefore, if there is no room for agreement, mediation may be terminated immediately.

5. Closing the mediation

If the mediation proposal is accepted, the case is closed. If you do not accept the proposal or have objections to the outcome, you may request further dispute resolution from an external dispute resolution body.

Notes when filing a dispute

• If you do not accept a mediation proposal that complies with applicable laws, or if the mediation period is significantly delayed due to reasons attributable to you (such as being unreachable), the case may be closed at our discretion.
• Even if a dispute arises, POSTYPE may find it difficult to forcibly issue refunds directly or impose sanctions on users. If damage occurs after payment or during service use due to non-performance of service, we can guide you so that you may seek help from judicial institutions (courts, police stations) or organizations such as the ICT Dispute Mediation Support Center and the Korea Consumer Agency.
• Under the Personal Information Protection Act, even a suspected party’s personal information (name, mobile phone number, bank account number, etc.) is protected, so we cannot share such information with you immediately. If it is difficult for you to obtain the other party’s personal information, please note that when the court (through fact-finding or warrant) requests POSTYPE to confirm the reported party’s personal information, we will fully cooperate.