Request Policy

POSTYPE strives to be a space where creators can freely engage in creative activities, supported by the warm encouragement of fans. Please comply with the POSTYPE Terms of Use, Community Guidelines and Content Policy. If you violate these policies, depending on the severity, measures such as canceling post publication, suspending a channel, or blocking an account may be taken, and all work in progress may be forcibly canceled and refunded.

The most common violations related to using the Request service are as follows.

• Exchanging payment directly between users outside the service without using the payment system provided by the company
• A creator delivering work that is not their own original creation
• A creator delivering work that is difficult to regard as a custom creation, such as trading the same work with multiple users
• A creator delivering work that is different from what was described in the title and body, or is incomplete, or otherwise socially unacceptable as a work
• Sharing external contact channels such as social service account information, mobile phone numbers, or email addresses with the other party before the transaction
• Repeatedly making payments and cancellations without real intent to transact
• Sending content or attachments that violate public order or good morals
• Failing to provide any feedback or responses regarding requested and ongoing work
• Trading content that is prohibited under the service operation policies
• Transacting via a Request post whose title and body do not clearly show a normal intent to trade
• Any other acts that violate, or clearly risk violating, the Terms, relevant laws, or POSTYPE’s Content Policy

Reporting and blocking

If you find inappropriate content, report it via the settings icon at the top right of the Request post > [Report], and block the channel. Creators can directly block malicious subscribers. If you receive messages that violate the Community Guidelines, you can block them from the message window by clicking [···] > [Block messages] to block the messages, or click the report icon to report the messages. If you are being harmed by posts that infringe copyright or other rights, please request temporary measures via the Rights Infringement Report Center.

However, you cannot block a user if there is work in progress. You can only block a user once the work status has been completed as “Request canceled,” “Confirmed,” or “Refund completed.”

Dispute Resolution Center

As an online intermediary, POSTYPE only operates, manages, and provides a system that enables free transactions between members and sellers. We do not act on behalf of either members or sellers, and under the Terms of Use, we prioritize having the parties resolve issues directly. However, if the parties attempt to reach an agreement but are unable to do so smoothly, they may submit a dispute resolution request.

1. Submitting a dispute

Please submit an application through the Request Dispute Resolution Center. Once your request is received, a dispute resolution manager will review the details. If important information is missing or supporting documents are insufficient, you may be asked to provide additional materials, and if the case falls under our criteria for non-acceptance, dispute resolution may be restricted.

2. Notifying the respondent

We will notify the respondent that a dispute has been filed. The respondent must reply within an average of 3 business days. If they do not respond or do not cooperate, the case may be forcibly processed and closed in line with the applicant’s demands.

3. Fact-checking

Based on the applicant’s claims and the respondent’s reply, the dispute resolution manager will verify the facts.

4. POSTYPE’s mediation process and proposal

POSTYPE’s dispute resolution is based on coordinating the parties’ opinions to reach an agreement, so we will propose mediation within a scope where agreement appears possible. Therefore, if there is no room for agreement, the mediation may be closed immediately.

5. Closing the mediation

If both parties accept the mediation proposal, the case is closed. If you do not accept the proposal or disagree with the outcome, you may request additional mediation from an external dispute resolution agency.

Notes when submitting a dispute

• If the mediation proposal from the Dispute Resolution Center complies with relevant laws but is still rejected, or if the mediation period is significantly delayed due to reasons attributable to you (such as being unreachable), the case may be closed at our discretion.
• Even if a dispute occurs, it may be difficult for POSTYPE to forcibly process refunds or impose usage sanctions directly. If non-performance occurs after payment, or if you suffer damage during use of the service, we will guide you so you can seek assistance from judicial authorities (courts, police stations) or institutions such as the ICT Dispute Mediation Support Center and the Korea Consumer Agency.
• Under the Personal Information Protection Act, even a suspect’s personal information (name, mobile phone number, bank account number, etc.) is protected, so we cannot share it with you immediately. If it is difficult for you to confirm the other party’s personal information, and a court (via fact-finding request or warrant) asks POSTYPE to provide the reported party’s personal information, we will cooperate in good faith.