Request Dispute Resolution Center User Guide

🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.

POSTYPE operates a Dispute Resolution Center to reasonably and smoothly mediate disputes that may occur between buyers and sellers during the request application process.

  • The POSTYPE request service, as an online marketplace intermediary, only operates, manages, and provides a system that enables free transactions of products, etc. between members and sellers. It does not act on behalf of members or sellers, and in accordance with the Terms of Use, it prioritizes direct resolution between the parties.
  • However, if you wish to request mediation, POSTYPE will help mediate disputes arising from POSTYPE request transactions pursuant to the Act on the Consumer Protection in Electronic Commerce, Etc. and the Fair Trade Commission’s Consumer Dispute Resolution Standards, as well as other relevant laws and regulations.

Dispute Resolution Process

  • Dispute submission: If a dispute arises from a transaction between a seller and a buyer, submit the dispute to the Dispute Resolution Center.
  • Review of details: Once a dispute is submitted to the Dispute Resolution Center, the dedicated dispute team will review the facts. For disputes involving a seller, the seller will be asked to provide an explanation.
  • First settlement proposal: Within 3 business days, we will inform you of the processing status, and within 10 business days, we will present a settlement proposal to the buyer. For disputes involving a seller, a proposal will also be presented to the seller. If preparing the proposal is delayed, we will inform the submitter of the current status.
  • Second settlement proposal: If the buyer or seller does not accept the proposal, a second settlement proposal will be presented to the buyer or seller.
  • Closure of mediation: Mediation is closed when the first or second settlement proposal is accepted. If the second proposal is not accepted or there is an objection to the result of the dispute handling, you may apply for dispute mediation to bodies such as the Financial Disputes Mediation Committee or the Consumer Dispute Mediation Committee.

Notes When Submitting a Dispute

  • If the settlement proposal presented by the Dispute Resolution Center complies with relevant laws but is still not accepted, or if the mediation period is significantly delayed due to reasons attributable to you (such as being unreachable), the case may be closed at our discretion.
  • Even when a dispute arises, POSTYPE may not be able to directly enforce a refund or impose usage sanctions. If you suffer damages such as non-provision of services after payment or harm during the use of a service, we will guide you so that you can seek assistance from judicial authorities (courts, police) or organizations such as the ICT Dispute Mediation Support Center and the Korea Consumer Agency. 
  • Under the Personal Information Protection Act, even a suspected party’s personal information (name, mobile phone number, account number, etc.) is protected and therefore cannot be shared with you immediately. If it is difficult for you to verify the other party’s personal information, POSTYPE will faithfully cooperate in providing the reported party’s personal information when requested by the police (official cooperation letter) or the court (fact-finding request).

Related Organizations

Request Management