Point refunds

How to request a refund

• If you fill out all the fields on the refund request page and submit the form, your remaining points will be deducted immediately.
• Only a full refund of your remaining balance is possible, and the refunded amount will be deposited into your refund account within 5 business days (excluding Sat/Sun/holidays).
• Between 23:30–01:00 (KST, GMT+9), banks may be under maintenance and account registration may not be possible. Please proceed after the maintenance is over.

Refund notes

• If you Delete your account after requesting a refund but before the refund has been deposited, all usage information including your refund request history will be deleted and the refund will not be possible.
• Once you request a refund, it cannot be canceled.
• No refund fee will be charged if you have used at least 60% of each payment amount (80% for payments of 10,000p or less), and a refund fee will be charged if you have used less than 60% of each payment amount (80% for payments of 10,000p or less).
• According to the Terms of Use, the larger of 500KRW or 10% of your remaining balance will be deducted as a refund fee. Balances of 500KRW or less, which is the minimum refund fee, cannot be refunded.
• According to the Terms of Use, if you do not have a Korean bank account that can receive funds via bank transfer, your points cannot be refunded.
• The refund fee is not charged once on your entire balance, but is separately applied to each top-up based on the usage ratio.
• Points charged via membership recurring payments or coupons issued through events cannot be refunded. Only points charged via your own direct payments can be refunded.
• According to the Terms of Use, ① if you charged points using a credit card, Kakao Pay, Naver Pay (Npay), or Toss Pay, and ② there is no usage history for the points from the payment you want to cancel, and ③ it has not been more than 7 days since the payment was completed, payment cancellation is possible. Payment cancellation means canceling the payment approval itself, so no refund fee is charged.
• On the [Refund request page] > [Refundable points], amounts that can be canceled via payment cancellation are excluded from the displayed total.
• You can receive refunds of up to 500,000P per month. If the total amount of points you have requested for refund in the current month reaches 500,000P, you will be able to request refunds again starting next month. 
• Bonus points granted when charging points are not eligible for a refund.
• When the principal amount you charged is refunded, any bonus points that you have used will be deducted from your remaining points.
• When the principal amount you charged is refunded, any unused bonus points will be deleted.
• Bonus points granted when charging points will be reclaimed even if your refund request is rejected.