Point refunds

How to request a refund

• If you fill out and submit all the forms on the refund request page, your remaining points will be deducted immediately.
• Only full-balance refunds are available, and the refunded amount will be deposited into your refund account within 5 business days (excluding weekends and public holidays).
• From 23:30 to 01:00 in Korean time (GMT+9), banks are under maintenance, so it may be difficult to register an account. Please proceed after the maintenance period.

Important refund notes

• If you Delete account before the refund amount is deposited after submitting a refund request, all your usage information including your refund request details will be deleted and a refund will not be possible.
• Once you submit a refund request, it cannot be canceled.
• No refund fee will be charged if you have used 60% or more of each payment (80% or more for payments of 10,000p or less), and a refund fee will be charged if you have used less than 60% of each payment (less than 80% for payments of 10,000p or less).
• According to the Terms of Use, the larger of 500 KRW or 10% of the remaining balance will be excluded as a refund fee. Balances of 500 KRW or less, which is the minimum refund fee, are not eligible for a refund.
• According to the Terms of Use, if you do not have a domestic bank account that can receive transfers via bank account transfer, point refunds are not available.
• The refund fee is not charged once on the total balance, but is charged separately for each top-up based on the usage ratio.
• Points charged using membership recurring payments or coupons issued through events cannot be refunded. Only points charged by direct payment can be refunded.
• According to the Terms of Use, if ① you charged points with a credit card, Kakao Pay, Naver Pay (Npay), or Toss Pay; ② there is no usage history for the points from the payment you wish to cancel; and ③ it has not been more than 7 days since the payment was completed, payment cancellation is available. Payment cancellation means canceling the payment approval itself, so no refund fee is charged.
• On the [Refund request page] > [Refundable points], amounts eligible for payment cancellation are excluded from the displayed amount.
• You can refund up to 500,000P per month. If the total points you have requested for a refund this month reaches 500,000P, you will be able to request a refund again starting next month. 
• Bonus points granted when charging points are not eligible for refunds.
• When the principal charged amount is refunded, any used bonus points will be deducted from your remaining points.
• When the principal charged amount is refunded, any unused bonus points will be deleted.
• Bonus points granted when charging points will be reclaimed even if your refund request is rejected.