How to cancel a general top-up point payment

• Go to [포인트] > [포인트 충전 내역] and click '결제 취소' to cancel it yourself.
• Payment cancellation means canceling the payment approval itself, so unlike a refund, there is no refund fee.
  • However, if you made the payment via PayPal, a 10% fee will be charged.
• You cannot cancel the full amount in one go, and whether you can cancel depends on each individual top-up transaction.
• However, according to the Terms of Service, you can only cancel a payment if you meet all of the conditions below.
  • You used a credit card, Kakao Pay, Naver Pay (Npay), Toss Pay, PayPal, or Quick Account Transfer (not available for iOS and Android in-app payments)
  • It is for points you have topped up (not available for membership sign-ups)
  • You have not used any of the topped-up points (not available if there is even one usage record)
  • You request the payment cancellation within 7 days from the payment completion date (not available after 7 days)

Important notes about payment cancellation

• Due to Google Play Store and Apple App Store policies, payment cancellations for points topped up in the app can only be made through the respective customer support centers, not through POSTYPE, and their own policies will apply. For details, please refer to 'Request a refund for apps or content purchased from Apple' and 'Learn more about Google Play refunds'.
• Depending on the payment provider’s policy, it may take up to 5 business days (excluding weekends and public holidays) for the card approval to be canceled or for the funds to be deposited back into your account.