How to cancel an auto-charged point payment

• If you fill out and submit all fields in the payment cancellation form, we will help you cancel it within 3 business days (excluding weekends and public holidays).
• A payment cancellation means canceling the payment approval itself, so unlike a refund, no refund fee will be charged.
• However, according to the Terms of Use, payment cancellation is only possible if all of the following conditions are met.
  • Only points auto-charged according to the settings in [Points] > [Charge points] > [Auto charge] are eligible (membership sign-ups are not eligible)
  • There must be no record of using the points after charging them (not eligible if there is even one usage record)
  • The payment cancellation request must be received within 7 days after charging the points (not eligible after 7 days)

Important notes about payment cancellations

• If payment cancellation is not possible, please apply for a refund instead.
• Depending on the payment provider’s policy, it may take up to 5 business days (excluding weekends and public holidays) for the card approval to be canceled or for the funds to be deposited into your bank account.