How to cancel a general charged point payment

• You can cancel directly by going to [Point] > [Point charge history] and clicking 'Cancel payment'.
• Canceling a payment means canceling the payment approval itself, and unlike a refund, no refund fee is charged.
  • However, if you made the payment via PayPal, a 10% fee will be charged.
• You cannot cancel the entire amount in one go; whether cancellation is possible will differ for each individual charge.
• However, under the Terms of Service, all of the following conditions must be met for a payment to be canceled.
  • You used a credit card, Kakao Pay, Naver Pay (Npay), Toss Pay, PayPal, or quick account transfer (not available for iOS or Android in-app payments)
  • Only charged points are eligible (membership sign-ups are not eligible)
  • There is no history of using the charged points (not available even if there is a single use record)
  • The payment is canceled within 7 days from the payment completion date (not available after 7 days)

Notes on payment cancellation

• Due to Google Play Store and Apple App Store policies, payment cancellation for points charged in the app can only be handled through their respective customer support centers, not POSTYPE, and their own policies will apply. For details, please refer to 'Request a refund for apps or content purchased from Apple' and 'Learn more about Google Play refunds'.

  • If more than 48 hours have passed since the payment on Google Play Store and Google rejects your refund request, please contact us through the Help Center.

• Depending on the payment provider’s policy, it may take up to 5 business days (excluding weekends and public holidays) for the card approval to be canceled or for the funds to be deposited back into your bank account.