What consumer damage remedy means

POSTYPE is a content transaction brokerage platform that only operates and provides an intermediary system for transactions between members. Responsibility for transactions concluded between members lies with the members themselves, and agreement between the parties is the basic principle. However, if the parties are unable to reach an amicable agreement regarding any damage or disadvantage that occurs during a transaction, they may apply for mediation to an external "dispute mediation body (organization that receives damage remedy applications)" to seek remedy for the damage. Once the mediation procedure is completed, POSTYPE fulfills its responsibility by carrying out payment and any other obligations in accordance with the result.

If the parties do not accept the mediation proposal of the mediation committee, or if no mediation proposal can be presented even in the mediation meeting, the dispute may remain unresolved. In such cases, you may proceed with arbitration through an arbitration body, filing an investigation request with investigative authorities, or filing a lawsuit with the court.

Guide to internal damage remedy procedures

POSTYPE is not a dispute mediation body. If an agreement between the parties is needed regarding any damage or disadvantage that occurs during a transaction, please seek help from an external dispute mediation body (organization that receives damage remedy applications). However, if the damage is objectively clear and there is no room for disagreement, we will refund the purchase points according to the procedure below.

Damage remedy procedure

• Go to [Purchase/Sponsorship History] > [...] > [Apply for damage remedy], fill in the information in the required format, and click the "Submit" button.
• You can apply for damage remedy only for post purchases made within 3 hours from the time of purchase.
• Once your application is completed, the result will be sent to the email address registered to your account within up to 4 business days after review by the staff in charge.

In the following cases, you are excluded from damage remedy. We recommend arbitration through an arbitration body, filing an investigation request with investigative authorities, or filing a lawsuit with the court.

• When the applicant’s claim cannot be substantiated
• When the damage cannot be verified
• When the applicant has intentionally caused the issue or attempted to obtain unfair gains
• When damage remedy is not possible under relevant laws or the Terms of Use

Guide to dispute mediation bodies

1. Electronic Document and Electronic Transaction Dispute Mediation Committee

This committee handles consumer counseling and damage remedy for all disputes arising from person-to-person electronic document and electronic transactions.

How to apply for dispute mediation

• Website: [Electronic Document and Electronic Transaction Dispute Mediation Committee] > [Apply for dispute mediation]
• Visit/Mail: Secretariat of the Electronic Document and Electronic Transaction Dispute Mediation Committee, 5F, Korea Internet & Security Agency, 9 Jinheung-gil, Naju-si, Jeollanam-do
• Email: ecmc@kisa.or.kr
• Fax: 061-820-2613

Damage remedy procedure

Once an application for dispute mediation is received, a fact-finding investigation will be conducted, and the parties will be advised to reach an agreement in accordance with relevant laws and regulations. If no agreement is reached, a mediation proposal will be prepared within 45 days from the date of application for mediation. If both parties accept the mediation proposal within 15 days, a written mediation record, which has the same effect as a judicial settlement, will be prepared and sent.

If you submit the mediation record and your identity verification documents via POSTYPE Consumer Damage Remedy Submission, POSTYPE will fulfill payment and any other obligations in accordance with the mediation proposal within up to 5 business days (excluding Saturdays, Sundays, and public holidays).

2. Content Dispute Mediation Committee

This committee handles consumer counseling and damage remedy for disputes arising from person-to-person content transactions and use, including formation and performance of contracts, liability, and other matters related to content transactions.

How to apply for dispute mediation

• Website: [Content Dispute Mediation Committee] > [Apply for dispute mediation]
• Email: kcdrc@kocca.kr
• Phone: 1588-2594
• Fax: 02-2016-4110

Damage remedy procedure

Once an application for dispute mediation is received, a fact-finding investigation will be conducted, and the parties will be advised to reach an agreement in accordance with relevant laws and regulations. If no agreement is reached, a mediation proposal will be prepared within 60 business days from the date of application for mediation, and if both parties accept the mediation proposal within 5 days, a written mediation record, which has the same effect as a judicial settlement, will be prepared and sent.

If you submit the mediation record and your identity verification documents via POSTYPE Consumer Damage Remedy Submission, POSTYPE will fulfill payment and any other obligations in accordance with the mediation proposal within up to 5 business days (excluding Saturdays, Sundays, and public holidays).