Point refunds

How to request a refund

• If you fill out all the fields on the refund request page and submit the form, your remaining points will be deducted immediately.
• Only a full balance refund is available. The refunded amount will be deposited to your refund bank account within 5 business days (excluding weekends and public holidays).
• Between 23:30–01:00 (GMT+9, Korea time), bank maintenance may make it difficult to register an account. Please proceed after the maintenance period.

Refund precautions

• If you Delete account after requesting a refund but before the refund is deposited, all usage information including your refund request history will be deleted and a refund will not be possible.
• Once you request a refund, it cannot be canceled.
• No refund fee is charged if you have used at least 60% of each payment (or 80% for payments of 10,000p or less). A refund fee will be charged for each payment where less than 60% (or 80% for payments of 10,000p or less) has been used.
• According to the Terms of Use, the higher of 500KRW or 10% of the remaining balance will be deducted as a refund fee. Balances of 500KRW or less, which is the minimum refund fee, cannot be refunded.
• According to the Terms of Use, if you do not have a domestic bank account that can receive funds via bank transfer, point refunds are not available.
• The refund fee is not charged once on your entire balance, but is applied individually to each top-up based on its usage ratio.
• Points charged via membership recurring payments or coupons issued through events cannot be refunded. Only points you charged through direct payment can be refunded.
• According to the Terms of Use, ① if you charged points using a Credit/debit card issued in Korea, Kakao Pay, Naver Pay (Npay), or Toss Pay, ② have no point usage history for the payment you wish to cancel, and ③ it is within 7 days from the payment completion date, payment cancellation is possible. Payment cancellation means canceling the payment authorization itself, so no refund fee is charged.
• On the [Refund request page] > [Refundable points], any amount that can be canceled as a payment cancellation is excluded.
• You can receive refunds of up to 500,000P per month. If the total points you requested to refund this month have reached 500,000P, you can request refunds again starting next month. 
• Bonus points granted when charging points are not eligible for a refund.
• When the principal amount you charged is refunded, any used bonus points will be deducted from your remaining points.
• When the principal amount you charged is refunded, any unused bonus points will be deleted.
• Bonus points granted when charging points will still be reclaimed even if your refund request is rejected.