Find your email

• If the account you are looking for completed identity verification with Toss, mobile phone, card, or i-PIN on or after January 1, 2018, you can go to Find account on the login page, complete identity verification, and view all accounts verified under that name at once.
• Also, using POSTYPE payment history such as point payments, you can directly find which account was used for that payment. 
  • For how to find your order/payment number in your payment history, please see Finding your order/payment number in payment history. 
• Right away, you can change the email of the account you found or reset its password to log in with email.

For accounts without identity verification, if there is matching information such as point top-ups, recurring payments, identity verification, creator verification history, or store order history that can be cross-checked with the account information, we can change the email to the address you requested.

However, if none of the below apply and you cannot prove that you are the account owner, we are unable to assist with account access in order to comply with the Personal Information Protection Act and protect customer privacy.

Account with point top-up history

If the account you are looking for has point top-up history, go to Find account and select [Account with point top-up history], then submit the appropriate information.

Account with recurring payment history

If the account you are looking for has recurring payment history, such as a membership recurring support plan, go to Find account and select [Account with recurring payment history], then submit the appropriate information.

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  1. The recurring payment method you used
  2. Card transaction approval number (for simple card recurring payments, Naver Pay (Npay) recurring payments) or product order number (for Kakao Pay recurring payments)

Account that completed ID verification with an ID card within 1 year

If the account you are looking for completed ID verification with an ID card within the past year, Find account and select [I have ID card verification history within 1 year], then submit the information below.

1. Your information used for ID card verification (family name, given name, nationality, passport expiry date)
2. A copy of the passport you submitted for ID verification (you must mask all information except family name, given name, nationality, and passport expiry date)

• If a passport copy without masking is submitted, it will be destroyed immediately and cannot be processed. Passport copies are destroyed without delay after confirming your identity.

Account with creator verification

If the account you are looking for has creator verification, go to Find account and select [Account with creator verification], then submit the information below.

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  1. Copy of your ID card (you must mask the last 6 digits of your Resident Registration Number)
  2. Copy of your bankbook
• If an unmasked copy of your ID card is submitted, it will be destroyed immediately and cannot be processed. Copies of your ID card and bankbook are destroyed without delay after confirming your identity.

Account with store order history

If the account you are looking for has store order history, go to Find account and select [I have store order history], then submit the appropriate information.