Find your email

• If the account you want to find completed identity verification with Toss, mobile phone, card, or i-PIN on or after January 1, 2018, you can go to the login page’s Find account and, after identity verification, search all accounts verified under that name at once.
• Also, using POSTYPE payment history such as points, you can directly find the account where that specific payment was made. 
  • For how to find the order/payment number in your payment history, please see Find order/payment number in payment history. 
• You can immediately change the email of the account you found or reset its password, then log in with email.

For accounts without identity verification, if there is matching information that can be cross-checked (point top-ups, recurring payments, identity verification, creator verification records, or Store order history), and it matches the account information, we can change the email to the address you requested.

However, if none of the following apply and you cannot prove ownership of the account, we will not be able to help you access the account in order to comply with the Personal Information Protection Act and to protect customer privacy.

Accounts with point top-up history

If the account you want to find has point top-up history, go to Find account, select [Account with point top-up history], and submit the appropriate information.

Accounts with recurring payment history

If the account you want to find has recurring payment history such as a membership recurring support plan, go to Find account and select [Account with recurring payment history], then submit the appropriate information.

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  1. Recurring payment method used
  2. Card transaction approval number (for simple card recurring payments, Naver Pay (Npay) recurring payments) or product order number (for Kakao Pay recurring payments)

Accounts that completed ID document verification within 1 year

If the account you want to find completed ID document verification within the past 1 year, Find account and select [I completed ID document verification within the last 1 year], then submit the information below.

1. Your personal information used for ID document verification (last name, first name, nationality, passport expiry date)
2. A copy of the passport you submitted for ID document verification (you must mask all information except last name, first name, nationality, and passport expiry date)

• If a passport copy is submitted without masking, it will be destroyed immediately and cannot be processed. Passport copies are destroyed without delay after identity has been confirmed.

Accounts with creator verification

If the account you want to find has been verified as a creator, go to Find account, select [Account with creator verification], and then submit the information below.

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  1. Copy of your ID (mask the last 6 digits of your resident registration number)
  2. Copy of your bankbook
• If an unmasked copy of your ID is submitted, it will be destroyed immediately and cannot be processed. Copies of your ID and bankbook are destroyed without delay after identity has been confirmed.

Accounts with Store order history

If the account you want to find has Store order history, go to Find account, select [Account with Store order history], and submit the appropriate information.