Point Refunds

How to request a refund

• If you fill out and submit all the fields on the Refund Request page, your remaining points will be deducted immediately.
• Only a full refund of your entire balance is available. The refunded amount will be deposited into your refund account within 5 business days (excluding weekends and public holidays).
• From 23:30 to 01:00 Korea time (GMT+9), bank system maintenance may make it difficult to register an account. Please proceed after the maintenance is finished.

Important notes about refunds

• If you delete your account after requesting a refund but before the refund is deposited, all usage information including your refund request details will be deleted and the refund will not be possible.
• Once you submit a refund request, it cannot be canceled.
• If you have used at least 60% of each payment (80% for payments of 10,000p or less), no refund fee will be charged. If you have used less than 60% of each payment (80% for payments of 10,000p or less), a refund fee will be charged.
• According to the Terms of Service, the larger of 500 KRW or 10% of your remaining balance will be deducted as a refund fee. Balances of 500 KRW or less, which is the minimum refund fee, cannot be refunded.
• According to the Terms of Service, if you do not have a domestic bank account that can receive funds via bank transfer, point refunds are not available.
• The refund fee is not charged once on the total remaining balance, but is charged separately for each top-up, based on the usage ratio of each individual top-up.
• Points charged using membership recurring payments or coupons issued via events cannot be refunded. Only points charged by paying directly can be refunded.
• According to the Terms of Service, if ① you charged points using a credit card, KakaoPay, Naver Pay (Npay), or Toss Pay, ② there is no usage history for the points from the payment you want to cancel, and ③ it has been less than 7 days since the payment was completed, payment cancellation is possible. Payment cancellation cancels the payment approval itself, so no refund fee is charged.
• On the [Refund Request page] > [Refundable points], amounts that can be canceled via payment cancellation are excluded from the displayed total.
• You can receive refunds of up to 500,000P per month. If the total points you have requested for a refund this month reaches 500,000P, you can request additional refunds starting next month.
• Bonus points given when you charge points are not eligible for refunds.
• When the principal amount you charged is refunded, any bonus points that were used will be deducted from your remaining points.
• When the principal amount you charged is refunded, any unused bonus points will be deleted.
• Bonus points given when you charged points will be reclaimed even if your refund request is rejected.