How to cancel an auto-charged point payment

• If you fill out and submit all fields on the payment cancellation request, we’ll help you with the cancellation within 3 business days (excluding Sat/Sun/holidays).
• Canceling a payment means canceling the payment approval itself, so unlike a refund, no refund fee will be charged.
• However, according to the Terms of Use, payment cancellation is only possible if all of the following conditions are met.
  • Only points that were auto-charged according to the settings under [Points] > [Charge Points] > [Auto Charge] are eligible for cancellation (membership sign-ups are not eligible)
  • There must be no record of using the charged points (if there is even a single usage record, cancellation is not possible)
  • The cancellation request must be received within 7 days of charging the points (not possible after 7 days)

Important notes about payment cancellation

• If payment cancellation is not possible, please apply for a refund instead.
• Depending on the payment provider’s policy, it may take up to 5 business days (excluding Sat/Sun/holidays) for your card approval to be canceled or for the funds to be deposited back into your account.