I paid, but my points were not credited.
There may have been a payment error and no amount was actually charged.
- Please first double-check that the amount was actually charged, and for any errors that occurred during payment, contact the provider of the payment method you used.
- If the amount has been charged but your points have not been credited, please contact us through Payment Inquiry.
- When paying with Kakao Pay, if you close the window before POSTYPE’s payment completion page appears, the payment may be canceled. In the KakaoTalk app, tap [···] > [pay], then tap [···] > [View history] to check whether your original balance is still remaining in your Kakao Money.
You may be logged in with a different account than the one that charged the points.
- Please double-check that you are logged in with the account that purchased the points.
- If you cannot find the account that purchased the points, on the login page go to Find account and at the bottom click [Can’t find your account with the above method?] to search for your account using your payment history. For the order/payment number, see How to check the order/payment number in your payment history.
