How to cancel general top-up point payments

• You can cancel the payment yourself by going to [Points] > [Top-up history] and clicking Cancel payment.
• Canceling a payment means canceling the payment approval itself, and unlike a refund, no refund fee is charged.
  • However, if you paid via PayPal, a 10% fee will be charged.
• You cannot cancel payments in a single lump sum for the total amount; whether a payment can be canceled differs for each individual top-up transaction.
• However, under our Terms of Use, you must meet all of the following conditions to cancel a payment:
  • You used a credit card, KakaoPay, Naver Pay (Npay), Toss Pay, PayPal, or quick bank transfer (not available for iOS or Android in-app payments)
  • The payment was for top-up points only (not available for membership sign-ups)
  • There is no usage history for the topped-up points after charging them (not available if there is even a single usage record)
  • You request the payment cancellation within 7 days from the payment completion date (not available after 7 days have passed)

Important notes about canceling payments

• Due to Google Play Store and Apple App Store policies, payment cancellations for points topped up in the app can only be handled through their respective customer support centers, not by POSTYPE, and their own policies will apply. For more details, please refer to “Request a refund for apps or content purchased from Apple” and “Learn more about Google Play refunds.”
• Depending on the payment provider’s policy, it may take up to 5 business days (excluding weekends and public holidays) for the card approval to be canceled or for the funds to be deposited back into your account.