How to cancel a standard charged point payment

• Go to [Point] > [Point charge history] and click 'Cancel payment' to cancel it yourself.
• Canceling a payment means canceling the payment approval itself, so unlike a refund, no refund fee will be charged.
  • However, if you made the payment with PayPal, a 10% fee will be charged.
• You cannot cancel all amounts in a single action. Whether a payment can be canceled depends on each individual charge.
• However, according to the Terms of Use, all of the following conditions must be met for a payment to be canceled.
  • The payment was made using a credit card, Kakao Pay, Naver Pay (Npay), Toss Pay, PayPal, or quick bank transfer (not available for iOS and Android in-app payments)
  • Only for charged points (not available for memberships)
  • There is no history of using the charged points (not available if there is even a single usage record)
  • The payment is canceled within 7 days from the payment completion date (not available after 7 days)

Important notes about canceling payments

• Due to Google Play Store and Apple App Store policies, POSTYPE cannot cancel payments for points charged in the app. You must contact the respective customer support center, and their own policies will apply. For details, please see 'Request a refund for apps or content that you bought from Apple' and 'Learn about Google Play refunds'.

  • If more than 48 hours have passed since payment on the Google Play Store and Google has rejected your refund request, please contact us through the help center.

• Depending on the payment provider’s policy, it may take up to 5 business days (excluding weekends and holidays) for the card approval to be canceled or for the funds to be deposited into your bank account.