How to cancel a general top-up point payment

• You can go to [Points] > [Point top-up history] and click 'Cancel payment' to cancel it yourself.
• Canceling a payment means canceling the payment approval itself, and unlike a refund, no refund fee is charged.
  • However, if you made the payment via PayPal, a 10% fee will be charged.
• You cannot cancel the entire total amount in one go; whether you can cancel a payment depends on each individual top-up transaction.
• However, under the Terms of Use, you must meet all of the conditions below to be able to cancel a payment.
  • You used a credit card, Kakao Pay, Naver Pay (Npay), Toss Pay, PayPal, or quick bank transfer (in-app payments on iOS and Android are not eligible)
  • The payment is for top-up points only (membership sign-ups are not eligible)
  • There is no record of using the topped-up points (if there is even a single usage record, cancellation is not possible)
  • You request the payment cancellation within 7 days from the payment completion date (not possible after 7 days have passed)

Important notes on canceling payments

• Due to Google Play Store and Apple App Store policies, payment cancellations for points topped up in the app can only be handled through the respective customer support centers, not by POSTYPE, and their own policies will apply. For details, please refer to ''Request a refund for apps or content purchased from Apple' and ''Learn more about Google Play refunds'.

  • If more than 48 hours have passed since you paid via Google Play Store and your refund request to Google has been declined, please contact us through the Help Center.

• Depending on the payment provider’s policy, it may take up to 5 business days (excluding weekends and public holidays) for the card approval to be canceled or for the amount to be deposited back into your account.