Can I issue a partial refund for a request payment?

You can only issue a full refund for a request payment; partial refunds are not available.

Before work begins

• Once a request is submitted, the creator can reject it by clicking the “Reject” button in [Studio] > [Request] > [Application]. In this case, the payment will be refunded to the client.
• The client can cancel the request before the creator accepts it. In this case, the payment will be refunded.

After work begins

Once work has started, only the creator can process a refund. For details, please check the articles below.

• Stopping work and refunding a request (creator)
• Stopping work and refunding a request (client)

However, if the work is not delivered by the deadline, the full payment will be automatically refunded to the client. The client can decline a deadline change request.