What is a request?

A request is a feature that lets fans commission customized works from creators, either paid or free.

The client submits a form filled out according to the provided format. The creator who receives the request sets a deadline and delivers the digital content to the client by the agreed deadline.

• To learn how to receive requests as a creator, see “Receive requests”.
• To learn how to submit a request as a client, see “Submit a request”.

For paid work, payment and delivery proceed in the following order.

1. The client confirms the final price in advance at the time of submitting the request and then makes the payment.
2. The creator reviews the request form and accepts it. The payment is not yet transferred to the creator.
3. The payment is transferred to the creator when the client receives the work and changes the work status to “Confirmed”, or when 7 days have passed after the work was delivered and the work status is automatically changed to “Confirmed”.
4. If the work is not delivered by the deadline, 100% of the payment is automatically refunded to the client.