🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
What “payment and goods-supply records” for a deleted account means
- This refers to point top-up records (excluding usage history). These records must be retained as required by applicable laws and are kept for 5 years under the Act on the Consumer Protection in Electronic Commerce, etc.
- Privacy PolicyExcept for what is expressly stated there, all of your personal data and usage information are deleted at the same time your account is deleted. Any channels in operation, posts you created, purchased items, point usage history, earnings history, subscriptions, membership enrollment information, comments, likes, and all other records are permanently destroyed in a way that cannot be recovered, and we also cannot restore them by any means.
Viewing payment and goods-supply records for a deleted account
You can view these records only when all of the following match and thus prove that you are the account owner: ① account email address, ② exact payment time (year, month, day, hour, minute), and ③ order number for the relevant payment method.
Order numbers by payment method
- Easy card payment and Credit/debit card issued in Korea
- Card transaction approval number: You can check this by viewing your transaction history on your card issuer’s website or app.
- Kakao Pay
- Merchant order number on the card sales slip
- Naver Pay (Npay)
- Naver Pay (Npay) order number: Log in to Naver Pay (Npay), tap the payment history, and check the top of the detail page, or check the order details sent to you by email.
- Toss Pay
- Merchant order number in Toss Pay payment history: Open the Toss app > All > gear icon at the top right > Toss Pay > Payment history, then check the merchant order number.
- PayPal
- Transaction Number: You can find this in the payment completion email.