🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
First, check that you’re using an account that has completed identity verification.
- If you don’t see your verification result under “Identity Verification” in [Settings] > [Account] and instead see a button labeled “Identity Verification & Adult Content Viewing Settings,” that account has not completed identity verification.
- You can’t view adult content if you’re logged in with an unverified account or if you’re logged out.
- When you’re using an unverified account or are logged out, thumbnails for adult posts won’t be displayed.
- For any errors that occur during the identity verification process, please contact the provider of the verification method.
- Mobile phone verification: Contact the verification agency KCB via phone (02-708-1000) or email (cs_okname@koreacb.com).
- Toss verification: Refer to Toss Certificate FAQ (Korean) or contact the Toss Help Center or call 1599-4905.
Check whether your identity verification is still valid.
- If you see “Verification expired” under “Identity Verification” in [Settings] > [Account], please click “Verify again” to renew your verification.
- Identity verification remains valid for 1 year (365 days). Once 1 full year has passed from the time you completed verification, you’ll need to verify again under the same name as before.
Check that adult content viewing is enabled.
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In [Settings] > [Account], go to “Content,” turn on “Adult content viewing”, then “Save changes” to access adult content.
- If adult content viewing is not enabled, thumbnails for adult posts won’t be displayed.
- When using dark mode in certain browsers (such as Samsung Internet), the “Adult content viewing” toggle may not be clearly visible. Please turn off dark mode and check again.
I can view adult content on the web, but not in the app.
- This can happen if you’re logged into a different account in the app than in the web browser.
- Please check that the account you’re using in the app is the same as the one you use on the web. Here’s how to confirm your login information:
- App: Go to [My Menu] > [Settings] > [Account] and check the email shown under “Login information.”