I completed identity verification but can’t access mature content.

🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.

Please check that you’re using an account with completed identity verification.

  • [Settings] > [Account] If no verification result is shown under "Identity verification" and you see a button labeled "Identity verification and mature content viewing settings," your account has not completed identity verification.
  • You cannot access mature content if you are logged in with an account that has not completed identity verification or if you are logged out.
    • When using an account without identity verification, or when logged out, thumbnails for mature posts will not be displayed.
  • For errors that occur during the identity verification process, please contact the provider of the identity verification method.

Please check whether your identity verification is still valid.

  • [Settings] > [Account] If "Verification period expired" is shown under "Identity verification," tap "Verify again" to re-verify.
  • Identity verification remains valid for 1 year (365 days). Once 1 full year has passed from the time you completed verification, you must complete identity verification again under the same name as before.

Please check that mature content viewing is turned on.

  • [Settings] > [Account] In "Content," turn on "Mature content viewing" and "Save changes" to access mature content.
    • If mature content viewing is not enabled, thumbnails for mature posts will not be displayed.
    • When using dark mode in certain browsers (such as Samsung Internet), the "Mature content viewing" toggle may be hard to see. Please turn off dark mode and check again.

I can view mature content on the web, but not in the app.

  • This issue may occur if the account you’re using in the app is different from the one you’re using on the web.
  • Please check that the account you’re using in the app is the same as the account you’re using on the web. You can check your login information as follows:
    • App: Go to [My Menu] > [Settings] > [Account] and check the email under "Login information".
Identity Verification
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