🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
When your earnings haven’t been deposited even though you meet all the requirements
- The transfer may not have been processed correctly due to account closure, account errors, business registration number errors, business closure, etc. at the time of withdrawal.
- If the transfer fails, the issued tax invoice will be canceled and the earnings you requested to withdraw will be credited back to your account. In case of withdrawal failure, please submit the correct account information on Change withdrawal account.
- Even if it shows as ‘Withdrawal complete’ in [Earnings] > [Withdrawal history] and you’ve received a withdrawal completion email, the bank deposit process may take some time, so please wait a little longer. Deposits are processed sequentially, so we can’t provide an exact time, and it may vary slightly depending on internal circumstances.
- For some virtual accounts such as KakaoBank Mini or Toss Youth accounts, each account has its own maximum transfer and balance limits. If the amount to be withdrawn exceeds the transfer or balance limit set for that account, we will not be able to deposit your earnings.
Earnings are deposited only when all of the following conditions are met.
- As of 0:00 on the 1st day of this month, you hold total earnings of at least 10,000원 and Automatic withdrawal is turned on.
- Automatic withdrawal has been successfully requested, and you can check the earnings, final payout amount, expected deposit date, etc. in [Earnings] > [Withdrawal history].
- It is past 7:00 PM on the 10th of the same month (or the previous business day if the 10th is a holiday), based on the date you applied for automatic withdrawal.
- Your earnings have not yet been deposited into the account registered in [Earnings] > [Withdrawal settings].