🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
Your payment may not have been charged due to a payment error.
- Please first double-check whether the payment amount was actually charged, and for any errors that occurred during the payment process, contact the provider of the payment method you used.
- Kakao Pay: Kakao Pay Help Center, 1644-7405
- Easy card payment, Credit/debit card issued in Korea: Payple live chat support
- Quick account transfer: Toss Payments Help Center
- Naver Pay (Npay): Naver Pay (Npay) Help Center
- Toss Pay: Toss Pay Help Center, 1599-4905
- PayPal: PayPal Support Center
- Google in-app purchase: Google Play Help Center
- iPhone in-app purchase: Apple Support Center
- If the amount was charged but the points were still not credited, please contact us through Payment inquiry.
- When paying with Kakao Pay, if you close the window before POSTYPE’s payment completion page appears, the payment may be canceled. In the KakaoTalk app, go to [···] > [pay], then tap [···] > [View history] to check whether your previous balance is still remaining as Kakao Money.
You may be logged in with a different account than the one that charged the points.
- Please double-check that you are logged in with the account that was used to charge the points.
- If you cannot find the account that charged the points, Find account and send us your information there.