🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
There may have been a payment error and no amount was actually charged.
- Please first double-check that the amount was actually charged, and for any errors that occurred during payment, contact the provider of the payment method you used.
- Kakao Pay: Kakao Pay Customer Center, 1644-7405
- Easy card payment, Credit/debit card issued in Korea: Payple Live Chat
- Quick account transfer: Toss Payments Customer Center
- Naver Pay (Npay): Naver Pay (Npay) Customer Center
- Toss Pay: Toss Pay Customer Center, 1599-4905
- PayPal: PayPal Support Center
- Google in-app payment: Google Play Help Center
- iPhone in-app payment: Apple Support Center
- If the amount has been charged but your points have not been credited, please contact us through Payment Inquiry.
- When paying with Kakao Pay, if you close the window before POSTYPE’s payment completion page appears, the payment may be canceled. In the KakaoTalk app, tap [···] > [pay], then tap [···] > [View history] to check whether your original balance is still remaining in your Kakao Money.
You may be logged in with a different account than the one that charged the points.
- Please double-check that you are logged in with the account that purchased the points.
- If you cannot find the account that purchased the points, on the login page go to Find account and at the bottom click [Can’t find your account with the above method?] to search for your account using your payment history. For the order/payment number, see How to check the order/payment number in your payment history.