🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
What “records of payments and provision of goods” for a deleted account means
- This refers to your point top-up history (excluding usage details). These records are required by law to be retained, and under the Act on Consumer Protection in Electronic Commerce, etc., they are kept for 5 years.
- Privacy Policy Except for what is specified there, all of your personal information and usage data are deleted immediately upon account deletion. All records for channels you operate, posts you created, purchased items, point usage history, earnings history, subscriptions, membership enrollments, comments, likes, and so on are completely destroyed in a way that cannot be recovered, and we are unable to restore them by any means.
How to view records of payments and provision of goods for a deleted account
You can view these records only if all of the following match and thereby prove your identity: ① account email address ② exact payment date and time (year, month, day, hour, minute) ③ order number corresponding to the payment method used.
Order numbers by payment method
- Easy card payment and credit/debit card
- Card transaction approval number: You can find this by checking your transaction history on your card issuer’s website or app.
- KakaoPay
- Merchant order number on the card sales slip
- Naver Pay (Npay)
- Naver Pay (Npay) order number: Log in to Naver Pay (Npay), go to your payment history, and check the top of the detail page, or see the order details sent to you by email.
- Toss Pay
- Merchant order number in Toss Pay payment history: Open the Toss app > All > gear icon at the top right > Toss Pay > Payment history to find the merchant order number.
- PayPal
- Transaction Number: You can find this in the payment completion email.