I'm not receiving push notifications on the Android app.

🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.

If you’re not receiving push notifications on the Android app, please check the steps below.

 

Check your phone’s system notification settings

On your phone, go to [Settings] > [Applications] > [POSTYPE] > [Notifications] > turn on [Allow notifications] to enable system notifications.

 

Turn off battery optimization (Android 9.0 or higher)

  1. In your phone’s Settings menu, search for "Optimize battery usage".
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  2. Under "Apps not optimized", select "All".
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  3. Set the POSTYPE app to not optimized / disabled from optimization.
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Turn off power saving (below Android 9.0)

  1. From your app drawer, search for the app and select it to open "Settings".
  2. In Settings, select "Device maintenance" (or "Device management").
  3. In the list under "Device maintenance", select "Battery".
  4. At the very bottom of the "Battery" screen, select "Apps not monitored" (or "Apps that won’t be put to sleep").
  5. Select "Add apps", check POSTYPE from the app list, then tap "Done" in the top-right corner.

 

Stop using optimization / power saving / cleaner / CPU cooler apps

These kinds of apps can force close the POSTYPE app, and a force-closed app cannot receive notifications until you open it again. Please stop using such apps, or add POSTYPE as an exception in their settings.

 

Check remaining data and network connection

Make sure you haven’t used up all your mobile data for this month or had your data speed/usage restricted by your plan.

  1. On your phone, go to [Settings] > [Connections] > [Data usage], then select POSTYPE from the app list.
  2. If "Restrict background data" at the bottom is checked, uncheck it.

 

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