I’m not receiving push notifications in the Android app.

🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.

If you are not receiving push notifications in the Android app, please check the following:

 

Check your phone’s system notification settings

In your phone settings, go to [Applications] > [POSTYPE] > [Notifications] > turn on the [Allow notifications] button to enable system notifications.

 

Turn off battery optimization (Android 9.0 or higher)

  1. In your phone settings menu, search for “Optimize battery usage”
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  2. In “Apps not optimized,” select “All”
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  3. Set the POSTYPE app to not optimized (disable optimization for POSTYPE)
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Turn off power saving (below Android 9.0)

  1. From the app drawer on your phone, search for the app, select it, and open “Settings.”
  2. Select “Device maintenance” in Settings.
  3. In the “Device maintenance” list, select “Battery.”
  4. At the very bottom of the “Battery” screen, select “Apps that won’t be put to sleep.”
  5. Select “Add apps,” check POSTYPE in the app list, then tap “Done” at the top right.

 

Disable optimization/power saving/cleaner/CPU cooler apps

These kinds of apps can forcibly close the POSTYPE app, and a forcibly closed app cannot send notifications until the user opens it again. Please stop using such apps, or add POSTYPE as an exception in their settings.

 

Check remaining data and network connection

Make sure you have not used up all your mobile data for this month and that there are no data limits applied on your plan.

  1. On your phone, go to [Settings] > [Connections] > [Data usage], then select POSTYPE from the app list.
  2. If “Restrict background data” is checked at the bottom, uncheck it.

 

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