Deceased account management

To protect the privacy of deceased users, POSTYPE does not provide account information of the deceased (account email address, password, etc.) or any access rights to the deceased’s account, even to bereaved family members or representatives.

A bereaved family member or representative who has been granted authority may provide proof of inheritance rights and, upon request, have the deceased’s account deleted. If there are earnings or charged points in the deceased’s account, the amount minus fees will be paid to the bank account you designate.

• Earnings will be paid to the heir’s (bereaved family member’s) or representative’s bank account after deducting a 10% fee in accordance with POSTYPE’s earnings withdrawal policy.
• Points will be paid to the heir’s (bereaved family member’s) or representative’s own bank account after deducting, as a refund fee, the greater of 1,000KRW or 10% of the remaining balance in accordance with POSTYPE’s refund policy.

Documents for verifying inheritance rights (required)

If you wish to make a request related to a deceased user’s POSTYPE account, please complete all fields in the Request regarding deceased account form and submit the documents listed below. We will process your request within 5 business days (excluding Saturdays, Sundays, and public holidays). If any required document is missing, the request will be rejected.

1. Family relation certificate (including the deceased)
   • Or death certificate (if death cannot be verified through the family relation certificate)
2. Resident registration removal record (if the deceased had any corrections to date of birth or name)
   • Or closed family relation register (if the above corrections cannot be verified through the resident registration removal record, for changes occurring in or after 2008)
   • Or removed family register (if the above corrections cannot be verified through the resident registration removal record, for changes made on or before December 31, 2007)
3. A copy of the heir’s (bereaved family member’s) ID card
   • Or copies of the delegator’s/agent’s ID cards and a power of attorney (if proceeding through a representative/agent)
4. A copy of the bankbook of the heir (bereaved family member) who will receive the point refund/earnings payout
5. Agreement on division of inherited property (if there is not a sole heir)
   • If there is not a sole heir, you must submit an agreement on division of inherited property stating that the relevant heir will solely inherit the property related to the deceased’s POSTYPE account. There is no legally prescribed template for this agreement, but it must include the following details:
     • The deceased’s name and date of birth (or resident registration number)
     • Each heir’s name, address, and date of birth (or resident registration number)
     • A statement that the inherited property is to be divided
     • Description of the inherited property (assets related to the deceased’s account such as points, earnings, etc.)
     • The result of the division of inherited property (indicating that a specific person will be the sole heir)
     • Each heir’s seal impression