Deceased Account Management

To protect the privacy of deceased users, POSTYPE does not provide account information (such as account email address, password, etc.) or access rights to the deceased’s account, even to bereaved family members or legal representatives.

A bereaved family member or representative who has been granted authority of inheritance may verify their inheritance rights and, upon request, have the deceased’s account deleted. If there are any earnings or charged points remaining in the deceased’s account, the amount excluding applicable fees will be transferred to the requested bank account.

• Earnings are paid to the inheritor’s (bereaved family’s) or representative’s bank account after a 10% fee is deducted in accordance with POSTYPE’s earnings withdrawal policy.
• Points are paid to the inheritor’s (bereaved family’s) or representative’s own bank account after deducting a refund fee, which is the greater of 1,000 KRW or 10% of the remaining balance, in accordance with POSTYPE’s refund policy.

Documents for Verifying Inheritance Rights (Required)

If you have a request related to a deceased user’s POSTYPE account, please fill out all fields in the Request Regarding a Deceased Account form and submit the documents listed below. Your request will be processed within 5 business days (excluding Saturdays, Sundays, and public holidays). Requests with missing documents will be rejected.

1. Certificate of Family Relations (including the deceased)
   • Or a death certificate (if death cannot be verified through the Certificate of Family Relations)
2. Resident Registration Removal Record (if the deceased has records of corrected date of birth or name)
   • Or a closed Family Relations Register (if the above corrections cannot be verified through the Resident Registration Removal Record, for changes made in or after 2008)
   • Or a Removed Family Register (Jejeok Deungbon) (if the above corrections cannot be verified through the Resident Registration Removal Record, for changes made on or before December 31, 2007)
3. Copy of the inheritor’s (bereaved family member’s) ID
   • Or copies of both the grantor’s and agent’s IDs and a power of attorney (if a representative/agent is acting on their behalf)
4. Copy of the inheritor’s (bereaved family member’s) bankbook for receiving point refunds/earnings payments
5. Agreement on Division of Inherited Property (if there is more than one inheritor)
   • If there is more than one inheritor, an Agreement on Division of Inherited Property must be submitted stating that the relevant inheritor will solely inherit the assets related to the deceased’s POSTYPE account. There is no mandatory legal format for this agreement, but it must include the following:
   • The deceased’s name and date of birth (or resident registration number)
   • Each inheritor’s name, address, and date of birth (or resident registration number)
   • A statement indicating that the inherited property is being divided
   • Description of the inherited property (assets such as points and earnings related to the deceased’s account)
   • The result of the division of inherited property (stating that a specific person will inherit solely)
   • Seal (inkan) imprints of all inheritors