Find Your Email

• If the account you’re looking for was identity-verified with Toss, mobile phone, card, or i-PIN on or after January 1, 2018, you can go to the Find Account page, complete identity verification, and see all accounts verified under that name at once.
• Also, if you have payment history on POSTYPE such as points, you can directly find which account was used for that specific payment. 
  • For how to find the order/payment number in your payment history, please see Finding an order/payment number in payment history. 
• You can immediately change the email or reset the password for the account you found and then log in with email.

If the account has not been identity-verified, and you have comparable information such as point top-ups, recurring payments, identity verification, creator verification history, or store order history that matches the account information, we can change the email address to the one you request if it matches.

However, if none of the below applies and we cannot confirm that you are the account owner, we ask for your understanding that, in compliance with the Personal Information Protection Act and to protect customer privacy, we will not be able to assist with account access.

Accounts with point top-up history

If the account you’re looking for has point top-up history, go to Find Account and select [Account with point top-up history], then submit the appropriate information.

Accounts with recurring payment history

If the account you’re looking for has recurring payment history, such as a membership recurring sponsorship plan, go to Find Account and select [Account with recurring payment history], then submit the appropriate information.

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  1. Recurring payment method used
  2. Card transaction approval number (for simple card recurring payments, Naver Pay (Npay) recurring payments) or product order number (for Kakao Pay recurring payments)

Accounts that completed ID verification within 1 year

If the account you’re looking for completed ID verification with an ID document within the last 1 year, go to Find Account and select [I have ID verification history within 1 year], then submit the information below.

1. Personal information used for ID verification (surname, given name, nationality, passport expiry date)
2. Copy of the passport submitted at the time of ID verification (you must mask/hide all information except surname, given name, nationality, and passport expiry date)

• If an unmasked passport copy is submitted, it will be destroyed immediately and cannot be processed. Passport copies are destroyed without delay after identity is confirmed.

Accounts with creator verification

If the account you’re looking for has completed creator verification, go to Find Account, select [Account with creator verification], and submit the information below.

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  1. Copy of your ID card (mask/hide the last 6 digits of your resident registration number)
  2. Copy of your bankbook
• If an unmasked ID copy is submitted, it will be destroyed immediately and cannot be processed. The ID copy and bankbook copy are destroyed without delay after identity is confirmed.

Accounts with store order history

If the account you’re looking for has store order history, go to Find Account, select [I have store order history], and submit the appropriate information.