Change password

• [My menu] > [Settings] > [Account], then click 'Change password'. Enter your current password and a new password, then click 'Save changes' (on the app, tap 'Change').
• When you change your password, automatic login will be disabled on all devices and browsers for your account security.

If you don’t know your current password

• [Log in] > [Reset password] and enter the email address you used to sign up. Click the link in the password reset email we send you to set a new password.

If you can’t log in with the new password

• It may be due to switching between Korean/English keyboards or upper/lowercase letters. Please change your password again, taking this into account, and try logging in once more.
• If you use your browser’s auto-fill feature, different information may be entered. Please check that your password is being entered correctly.

If you signed up with a social account and haven’t set a password

• If you signed up with a social account such as Google, Apple, or Naver, you didn’t set an account password during sign-up, so you’ll need to set one separately via Reset password.
• After clicking Reset password, enter the email shown under [My menu] > [Account] > 'Login information' into the email field.
• Even if you signed up with Apple and your account email address is in the @privaterelay.appleid.com format, you can still reset your password.  
  • An @privaterelay.appleid.com email is a random address generated by Apple’s Hide My Email feature. When an email is sent to that address, it will be forwarded to your personal email.