Change password

• Go to [My Menu] > [Settings] > [Account] and click 'Change password'. Enter your current password and new password, then click 'Save changes' (on the app, tap 'Change').
• When you change your password, auto login will be disabled on all devices and browsers for your account security.

If you don't know your current password

• Go to [Log in] > [Reset password] and enter the email address you used to sign up. Click the link in the password reset email to set a new password.

If you can't log in with the new password

• This may be due to switching between Korean/English keyboards or upper/lowercase letters. Keep this in mind, change your password again, and then try logging in once more.
• If you use your browser's autofill feature, it might input something different. Please check that your password is entered correctly.

If you signed up with a social account and never set a password

• If you signed up using a social account such as Google, Apple, or Naver, you did not set a password during sign-up, so you need to set one separately through Reset password.
• After clicking Reset password, enter the email shown under [My Menu] > [Account] > 'Login information' in the email field.
• Even if you signed up with Apple and your account email address is in the @privaterelay.appleid.com format, you can still reset your password.  
  • The @privaterelay.appleid.com email is a random address generated by Apple's Hide My Email feature. When an email is sent to that address, it will be forwarded to your personal email.