🌐 This article has been translated from Korean for your convenience. If there is any discrepancy, the Korean version prevails.
There may have been a payment error and the amount might not have been charged.
- Please first check again whether the payment was actually withdrawn. For any errors that occurred during payment, contact the provider of the payment method you used.
- Kakao Pay: Kakao Pay Customer Center, 1644-7405
- Easy card payment, credit card / debit card: Payple real-time support
- Quick account transfer: Tosspayments Customer Center
- Naver Pay (Npay): Naver Pay (Npay) Customer Center
- Toss Pay: Toss Pay Customer Center, 1599-4905
- PayPal: PayPal Support Center
- Google in-app purchase: Google Play Help Center
- iPhone in-app purchase: Apple Support
- If the amount was withdrawn but your points were not charged, please contact us through Payment Inquiry.
- If you close the window before POSTYPE’s payment completion page appears when paying with Kakao Pay, the payment may be canceled. In the KakaoTalk app, tap [···] > [pay], then tap [···] > [View history] to check whether your previous balance is still remaining as Kakao Money.
You may be logged in to a different account from the one that charged the points.
- Please check again that you’re logged in with the account that charged the points.
- If you can’t find the account that charged the points, please send us your information through Find Account.